Businesses today have the formidable challenge of serving three generations. Their attention tends to be primarily focused on Millennials. The Generation X group is large and can not be ignored. This white paper will give you insights into this generation and how to meet their needs in your contact center.

What you will learn:

  1. Who are the Gen Xers?

  2. What are their customer service expectations?

  3. What it means to contact center's performance?

 

This is part of a three-part series that also includes the customer service expectations of Baby Boomers and Millenials. If you would like to get all three white papers, then contact Kevin Jordan at kevin.jordan@usan.com and he will send you a free copy of our "Generations" eBook.

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