The contact center is fraught with risk, from PCI compliance violations to financial fraud and identity theft. There are four ways to deal with risk in the contact center: accept it, avoid it, transfer it or mitigate it.
Download this white paper to discover the various risks in a customer engagement platform and how to address them. (Highlights USAN’s ability to provide a secure and safe environment to keep you safe from risk.)
What will you learn about?
Risk and Customer Service
A Customer Engagement Platform for the Modern Contact Center