From leading industry analysts, to trade publications and online communities focused on educating
businesses about contact center best practices the message is the same, cloud-computing principles and the Software-as-a-Service application strategy is here to stay and an option that businesses must consider when looking to update, upgrade, or acquire new applications. Cloud-based SaaS, or Contact Center-as-a-Service (CCaaS) models are being considered for all kinds of business applications and the shift to cloud includes contact center technology.
Download this white paper to discover the business case for CCaaS, and how the cloud contact center will directly contribute to the company’s success and efficiency.
What will you learn?
The flexibility advantage in CCaaS
The scalability advantage in CCaaS
The basics of cloud economics and the proven model
Transference of Risk