Call center managers often attempt to improve agent engagement by tracking call center metrics and posting them on a bulletin board for everyone to see. But these efforts are labor intensive and difficult to sustain. How can you expect agents to remain engaged if they don’t know how well they’re performing?
The good news is call centers can formalize a gamification program to make it systematic and optimize its benefits. This white paper explains how.
What will you learn?
The importance of Gamification in the Call Center
Understanding Gamification and how competition keeps agents engaged
How to implement a Gamification program in your call center