When customers call customer service they expect to be able to make financial transactions,
whether it’s to pay an outstanding bill or cover the difference for a higher priced exchange item. An inability to process these payments reduces potential revenue and impacts the customer experience.
However, processing financial transactions in the contact center exposes the organization to considerable risk.
Download this white paper to discover an alternative approach to processing financial transactions that improves customer service and minimizes the risk posed to the organization.
What will you learn?
The risks of processing financial transactions in the contact center
The impact of PCI DSS limits on recording, monitoring and coaching service agents using quality management systems
How to reduce financial transaction risk