It’s hard to ignore the promise of CAPEX and OPEX savings, especially when businesses are searching for cost-effective ways to provide additional value to their customers.
Early call center service providers faced real challenges. And though these challenges largely have been overcome by today’s providers, businesses are still spooked by lasting myths.
Download this white paper for an analysis of both on-premise contact center software and hosted contact center services to determine which delivery model offers the best security, scalability, integration, cost, and features and functionality.
What will you learn?
How security is a primary goal and a strength, for most hosted providers rather than a weakness
How cloud-based providers can offer extensive features beyond what is available for on-premise solutions.
How the cloud offers additional cost and productivity benefits by freeing up IT and operations staff