Call centers and interactive voice response (IVR) systems have historically been considered a necessary expense of doing business.
Organizations are slowly realizing that there is a better way to take advantage of incoming service calls to increase sales with little or no expense. The secret of this underused strategy lies in your automated IVR system.
Download this white paper to discover how Using sales leveraging within an IVR application can increase sales and turn your IVR system into a profit generator.
What will you learn?
- How to identify best practices for sales leveraging within an IVR
- How to bypass the IVR to forward a certain caller type directly to a customer service agent
- How dynamic offers can be delivered to customers based on the customer's profile