Today's IVR systems are no longer limited to Touch Tone mode. Thanks to advances in speech recognition technology, customers can interact with an IVR system using Press or Say, Directed Speech or Natural Language.
But the availability of these different IVR modes presents a conundrum. Which one should a company choose? The most technologically advanced option is not necessarily the best choice. Nor is choosing the right IVR mode merely a cost-based decision.
Download this white paper to learn about five common IVR interactive options, and their pros and cons, to help you choose which is the best for your company.
What will you learn?
- How to move beyond basic touch tone options for automated customer service
- How different types of speech recognition modes are implemented and their impact on your budget
- How no two IVR applications are the same and each solution must be a custom one