Today's customers arrive at the point of purchase better equipped than ever before to ask pertinent questions and make informed demands.
And sales staff (and every other department, really) can no longer get by using pre-scripted answers or blinding customers with spin. Instead, this generation of consumers expects staff to know about an ever greater range of products, issues, applications and services and to engage in increasingly complex interactions.
Your employees have nowhere to hide. And critically, where do they go for the support? Download this white paper to learn how WFM solutions promote L&D for better trained agents and better business outcomes.
What will you learn?
- How more effective training can improve service levels and job satisfaction
- How to give agents the skills and information they need to be more successful at solving customer problems
- How agile L&D enables agents to be more dynamic and responsive to customer needs