Attend this webcast to learn how a customized agent desktop can eliminate agent’s mistakes and make them more productive while drastically improving customer service levels.
What will you learn?
Identify hidden problems in your call center that are costing you valuable time, contributing to errors and potentially hurting your customer satisfaction levels.
Discover real-world best practices regarding desktop design that have resulted in improved agent efficiencies and superior customer service.
Learn how easy it is to deliver information from your CRM, Billing, ERP or other business systems to a unified desktop that will give your agents the information they need to provide stellar customer service.
Mrs. Riggenbach is responsible for the Accelovance contact center which conducts patient surveillance and clinical research studies for some of the largest pharmaceutical companies in the world. Mrs. Riggenbach's oversight of the contact center is comprehensive, from technology vendor evaluation and selection to implementation and day-to-day operations management.
Lenora Allen has over 20 years of experience in the call center and technology industries – including stints at Microsoft, Ibertech POS systems and Aspect Software. She specializes in business process and call center analysis, consultation and training. Today, she is the Sr. Director of Business Applications Consulting at USAN, where she leads the solutions consulting, design, training and delivery teams.