Attend this webcast to learn what keeps call center managers and owners up at night and discover the most common fears and misconceptions about the modern call center.
What will you learn?
- An entirely new generation of agents and customers alike bring about unexpected challenges in call center optimization
- Everything from data security and privacy to Do Not Call, HIPAA and PCI make today’s business environment more complex than ever
- The ongoing debate of premise vs. cloud, integration challenges, and burgeoning technology options can both simplify and complicate the call center landscape
Robb Duke is the director of marketing for USAN. Since 1999, Duke has worked in the customer contact industry overseeing marketing and business development activities for software firms and service providers. He has written numerous articles, white papers and case studies about multichannel customer communications, engagement strategy and technologies, and optimization solutions and best practices.
With nearly thirty years of experience in sales, direct marketing and contact center operations, Darlene Geller-Stoff has advised Fortune 500 companies and executed hundreds of successful projects.As a recognized industry expert, Ms. Geller-Stoff is frequently a featured speaker at conferences and corporate meetings (ATA, SOCAP, IQPC, DMA, Call Center Demo & Conference) and has been published in a number of internationally recognized magazines and newspapers.