Agent motivation is one of the most important factors in determining your call center’s success, and high motivation is the key to running your call center with a human touch.
Ineffective staffing can have unintended negative consequences on your agents’ motivation levels, but accurate scheduling, maximization of preference handling, and improved performance management will undoubtedly have the opposite.
Download this white paper to learn how Workforce management software can help you more effectively accommodate agents’ work time preferences while controlling for shift allocation fairness.
What will you learn?
- How ineffective scheduling impacts agent motivation and the bottom line
- What aspects of a call center agent's job can be impacted by workforce management
- How two companies dramatically improved agent motivation and increased profitability